Frequently Asked Questions
Everything you need to know about your Crew beauty journey.
Are Crew products cruelty-free and vegan?
Yes, all Crew products are 100% cruelty-free and vegan. We never test on animals, and we ensure our suppliers adhere to the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund or exchange, provided at least 50% of the product remains.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer a subscription service?
Yes! You can subscribe to your favorite products and save 15% on every order. You can choose your delivery frequency and cancel or pause anytime.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.